FAQs

What are your shipping rates?

We offer FREE SHIPPING in the contiguous United States.

 

Do you ship outside of the U.S.?

We do not offer international shipping or states outside of the contiguous United States. 

 

When will I receive my order?

We process orders Monday through Friday during the business hours of 10am to 5pm CST.

Many of our product lines are custom made to order and may take up to 4 to 6 weeks for you to receive them.

 

Can you rush my order?

Occasionally we may be able to rush an order. Please contact us at luckytreewaupaca@gmail.com before placing your order and let us know what item(s) you're planning on ordering, when you need them by, and where they need to be shipped to. We'll let you know what rush options are available, if any.

 

Can I make changes to my order?

If you'd like to request a change to an order, please contact us ASAP by email at luckytreewaupaca@gmail.com.  Include the order number and product description. Once an item has gone into production, we can no longer make changes to it or cancel it.

 

Will I be charged sales tax?

Yes

 

Can you send my purchase directly to a gift recipient?

Yes. Enter your address in the billing section and the gift recipient's address in the shipping section. If you'd like to include a message with your gift, please do so in the Notes section during checkout.

 

What is your return policy?

We do not offer returns on custom orders including, but not limited to, furniture by 2 Day Designs, the FirePit Poker by The Cottage Place and custom vintage signs by Meissenburg.

For other products, please contact us at luckytreewaupaca@gmail.com with the order number and product description within one week of your receiving product. Once received and the product is in resalable condition we will provide you with the shipping address and a discount code for the amount of the product and it must be used within 45 days of the email.. Return shipping is at the expense of you, the customer. 

If you receive a damaged product, please contact us first with the order number and an attached photo of the damage at luckytreewaupaca@gmail.com.  We will cover the cost of shipping for the return.

Naturally, if there is an error on our part, we will promptly send a replacement that correctly reflects your order.

 

Colors

We have made every effort to accurately display our product colors on our website. However, please note that colors vary a bit due to the monitor they are viewed on.

 

What is your privacy policy?

The information received by Lucky Tree, LLC will be kept confidential. Your information will never be given or sold to a third party.

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